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    Privacy policy

    Privacy Policy

    Arbora LLC
    Last updated: November 12, 2026

    Arbora LLC ("Arbora", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit arbora-shop.com (the "Website") or buy from us, and describes the rights you may have depending on the state where you live.

    1. Information We Collect

    Information you give us

    • Name
    • Billing and shipping address
    • Email address
    • Phone number (if you provide it)
    • Order details and messages you send to our support team
    • Reviews and photos you choose to submit

    Payment information is processed securely by our payment providers. We do not store your full card details.

    Information collected automatically

    • IP address, browser type and device information
    • Approximate location (based on your IP address)
    • Pages visited, products viewed and interactions with our Website
    • Information collected through cookies, pixels and similar technologies

    2. How We Use Your Information

    We use your information to:

    • Process, ship and track your orders
    • Handle returns, refunds and replacements
    • Communicate with you about your order or inquiries
    • Provide customer support
    • Improve our Website, products and shopping experience
    • Send marketing emails, only if you have subscribed
    • Measure and improve our advertising, including showing you relevant ads on other websites and platforms
    • Prevent fraud and keep our Website secure
    • Comply with our legal obligations

    3. How We Share Your Information

    We share your information only with trusted third parties when needed to run our business, including:

    • Our e-commerce platform (Shopify)
    • Payment providers (such as Shopify Payments, PayPal, Apple Pay and Shop Pay)
    • Shipping and delivery partners
    • Email marketing, customer support, live chat and review tools
    • Analytics and advertising partners (such as Google and Meta)
    • Legal or regulatory authorities when required by law

    We do not sell your personal information for money. However, our use of advertising and analytics cookies and pixels (for example, from Google and Meta) may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under some US state privacy laws. You can opt out at any time (see Section 5).

    4. Cookies & Tracking Technologies

    We use cookies, pixels and similar technologies to:

    • Make our Website work properly
    • Remember your cart and preferences
    • Analyze site traffic and performance
    • Show you relevant ads on other platforms and measure their effectiveness

    You can manage your preferences through our cookie banner, and you can manage or disable cookies in your browser settings. Some parts of the Website may not work properly without them.

    We honor Global Privacy Control (GPC) signals sent by your browser as a request to opt out of the sale or sharing of your personal information and of targeted advertising.

    5. Your US State Privacy Rights

    Depending on where you live (including California, Colorado, Connecticut, Texas, Virginia and other states with consumer privacy laws), you may have the right to:

    • Know and access the personal information we hold about you
    • Correct inaccurate personal information
    • Delete your personal information, subject to our legal obligations
    • Obtain a copy of your personal information in a portable format
    • Opt out of the sale or sharing of your personal information and of targeted advertising
    • Not be discriminated against for exercising your privacy rights

    To opt out of the sale or sharing of your personal information, use the "Your Privacy Choices" / "Do Not Sell or Share My Personal Information" link at the bottom of our Website, or enable Global Privacy Control in your browser.

    To exercise your other rights, email us at info@arbora-shop.com. We may need to verify your identity before responding. You may also use an authorized agent to make a request on your behalf. We will respond within 45 days, as required by applicable law.

    If we deny your request, you may appeal our decision by replying to our response or emailing us with the subject line "Privacy Appeal". If you are not satisfied with the outcome of your appeal, you may contact your state Attorney General.

    We do not collect sensitive personal information for the purpose of inferring characteristics about you.

    6. Marketing Emails

    If you subscribe to our emails, we may send you offers and news about our products. You can unsubscribe at any time using the link in every email, or by contacting us at info@arbora-shop.com.

    7. Children's Privacy

    Our Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

    8. Data Security

    We take reasonable technical and organizational measures to protect your personal information against misuse, loss and unauthorized access, modification or disclosure. All transactions are secured with SSL encryption.

    9. Data Retention

    We keep your personal information only as long as needed for the purposes described in this policy, and to meet our legal, accounting and tax obligations. When it is no longer needed, we securely delete or de-identify it.

    10. Where Your Information Is Processed

    Arbora LLC is based in the United States. Some of our service providers may store or process information in other countries. When this happens, we take reasonable steps to ensure your information remains protected.

    11. Third-Party Websites

    Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

    13. Contact Us

    Arbora LLC
    3401 Garden Brook Dr, Farmers Branch, TX 75234, United States
    Email: info@arbora-shop.com
    Phone: +1 214 555 0953