Return & Refund Policy

Arbora LLC
Last updated: November 12, 2026

At Arbora, we want you to love your purchase. If your order isn't quite right for your space, we're here to help.

1. 30-Day Returns

You can return your items within 30 days of delivery for a refund of the product price.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned in their original packaging, with all parts and accessories
• Free from signs of damage, alteration or misuse

Tip: keep your original box for the full 30 days. It's the easiest way to make sure your return is quick, simple and damage-free.

2. Damaged, Defective or Incorrect Items

If your item arrives damaged, is defective, or is not what you ordered, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the item and the issue
• Photos of the packaging and shipping label (for items damaged in transit)

Once verified, we will send you a free replacement or issue a full refund, at no cost to you. In most cases, you will not need to send the damaged item back.

3. Non-Returnable Items

The following cannot be returned:

• Gift cards
• Items returned more than 30 days after delivery
• Items that have been used, damaged after delivery, altered, or are incomplete

This does not apply to items that arrived damaged, defective or incorrect (see Section 2).

4. How to Start a Return

Please contact our support team before sending anything back:

Email: info@arbora-shop.com
Phone: +1 214 555 0953

Please include:

• Your order number
• The reason for your return
• Photos (if applicable)

Our team will review your request and send you return instructions. Please do not send items back without prior authorization. Unauthorized returns may be refused.

Returns address:
Arbora LLC – Returns
3401 Garden Brook Dr
Farmers Branch, TX 75234
United States

5. Return Shipping Costs

• Change of mind: return shipping costs are paid by the customer. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
• Damaged, defective or incorrect items: Arbora covers all return shipping costs.

6. Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

• Approved refunds are issued to your original payment method.
• Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

For change-of-mind returns, original shipping fees (if any) are not refunded. If your return is due to a damaged, defective or incorrect item, shipping fees are refunded in full.

7. Exchanges

We do not currently offer direct exchanges. If you'd like a different item, simply return your original item for a refund and place a new order. Damaged, defective or incorrect items are replaced as described in Section 2.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days:

• First, check with your bank or payment provider.
• Then contact us at info@arbora-shop.com.

9. Contact

Arbora LLC
3401 Garden Brook Dr, Farmers Branch, TX 75234, United States
Email: info@arbora-shop.com
Phone: +1 214 555 0953